As one of the founders of the Portland Peace Team, and as someone who continues to practice and study deescalation as effective in strategic nonviolent campaigns, I will offer occasional tips for those who may also wish to deepen their knowledge of this key component of civil resistance. I also hope you'll add to that knowledge by posting your tips in Comments.
Vernal equinox 2024:
"Affect labeling:
- Ignore the words being spoken.
- Guess the speaker's emotional experience.
- Reflect back the emotion and use direct, declarative 'You' statements" (Noll, 2017, p. 21).
Resources
Noll, Douglas E. (2017). De-escalate: How to calm an angry person in 90 seconds or less. Hillsboro, OR: Atria.
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