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In the streets
Mediators on the street level generally work with a variant of the CLARA[1] method of deëscalation, a method used by unarmed civilian protection teams around the world. Calm, Listen, Affirm, Respond, and Add information is an approach to outbreaks of destructive conflict "in the wild," that is, not in an office or other professional setting where the parties have sought the help of a mediator.
Some cities have formal branches of emergency responders who are unarmed and are usually dispatched to intervene in eruptions of conflicts that can include threats of harm, whether self-harm or harm to others, but which do not involve overt display of weapons. These workers are usually available in one of two fashions.
They may be the result of well-trained 911 dispatchers who know that a gun is not needed when a fire breaks out, when someone has a heart attack or other health emergency, and in situations that often may escalate by the mere presence of sworn officers with weapons but involve no weapons displayed by the parties in conflict.
Alternatively, or in addition, the jurisdiction may have a dedicated emergency number for such conflicts.
What are the professional positions associated with this agency of local government?
Dispatchers are trained in all aspects of fielding calls for first responders, including seeking credible information, ferreting out salient facts, and ruling out either the nuisance calls that don't require a city response or calls that actually must go to the actual police force.
Crews must be trained in deëscalation, which includes both a method such as CLARA and the skills to practice emergency psychological first aid.
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