Deëscalation tip #12

 Emotions can be thought of as layers, with the most escalated being the top layer that masks the other layers, which often include feeling disrespected, betrayed, fear, grief, and unloved.[1]

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[1] Noll, Douglas E. (2017). De-escalate: How to calm an angry person in 90 seconds or less. Hillsboro, OR: Atria.